Frequently Asked Questions

→ We hand-select properties based on their fit with the overall StayVista portfolio — unique, attractive, secure, comfortable, and well-located.

→ It depends. Some properties we rent ourselves for their character, location, and charm. Other properties are the owners secondary home that is typically vacant most of the year. Either way, we always make sure that the location meets our checklist of brand compliance and comfort before we open its doors to travelers.

→ You can browse our homes by city and filter for your exact needs. When you are ready to book, simply make your reservation online and it is instantly confirmed. If you have specific needs or want some help choosing a neighborhood, give our concierge team a call at +91 7676 879 879. They are available to assist you.

→ Most of our bookings are instantly confirmed. If it is not confirmed instantly, you can expect a confirmation call within a few hours. If you have any questions, our concierge team is available to assist you.

→ We want to make your arrival experience is as seamless as possible and in order to do so, we need to get some paperwork completed before you arrive, including collecting a picture of a government issued id and, yes, a selfie. We do this to verify identity and ensure the safety of our guests in all of our homes.

→ Yes! For last minute bookings, give us a call on +91 7676 879 879. This way, well be able to us which StayVista is available in your destination. You can also book online, click here to go to search page.

→ You will be charged for the entire stay, including tax, at the time of purchase.

→ Sorry, this option is not available. We take full payments before you check-in.

→ Please contact our concierge team and well do our best to accommodate your request. Depending on the item, additional charges may apply.

→ Each property comes with its own set of house rules. We request you to go through it thoroughly before you book your stay.

→ Yes! We love your four legged friends. Please look for the pet friendly tag on our property page, some properties may not be equipped to receive love from your pets, yet. We want to make sure that you and your pet only get the best when you stay with us.

→ Most of our properties are equipped to handle special guests. We are working towards making all our properties ideal for you. If you have further questions, do ask you stay manager regarding the same.

→ There are several ways to make a payment for your StayVista reservation. We currently accept the following methods: Credit Card, Debit Card, Net Banking, Payment Wallets.

→ To see our updated Cancellation Policy, please visit Cancellation Policy

→ In most cases, a Caretaker/StayVista representative will be present to welcome you. However, we will also send you instructions on how to enter your StayVista, 24 to 72 hours prior to your arrival.

→ Across all Vista partner homes, the standard check-in time is 2 PM and standard check-out time is 11 AM.\n\nAll requests for early check-ins and late check-outs are subject to availability.\nEarly check-in between 12:30 PM and 2 PM, if at all possible, is complimentary.\nEarly check-in between 7 AM to 12:30 PM is chargeable.\nLate check-in is allowed up to 10 PM. However, some of our villas are remotely located and a late check-in beyond 5 PM is not allowed.\nLate check-out between 11 AM and 12 Noon, if at all possible, is complimentary.\nLate check-out between 12 Noon and 2 PM is chargeable.\nBeyond these timings, guests will be charged the full amount for an extra night

→ Every StayVista is complete with; kitchen and cooking essentials, crisp white sheets and matching towels, guest amenities, television with set top box & Hi-speed wireless internet.

→ Your dedicated stay manger is available to help you choose and book a home for your stay, make local recommendations and to handle any special requests or issues you may have with your StayVista. We are available at your service from 9AM to 9PM.

→ Call us on +91 7676 879 879 or email us your questions on support@vistarooms.com.

→ We personally vet all our customers and based on the information received we calculate a customer trust score. Bookings would be accepted only if the trust score is above a certain threshold.

→ Before accepting the booking, we inform the guests about all the rules and regulations about the property. Further, we also place signages at the properties to make sure the guests are always aware of the rules.

→ At StayVista, transparency with the owners is one of the key principles. We will send a monthly report highlighting the details about all bookings including the price of the booking and the source.

→ We believe in pay as per performance model. So, only when your property makes money, we make money.

→ We do regular audits and surprise audits to ensure everything is up to date at your villa. We would also give you access to our exclusive vendor network which will help you maintain your villa at a lower cost.

→ Call us on +91 7676 879 879 or email us your questions on support@vistarooms.com.