Terms & Conditions

Your use of this website is subject to the Terms and Conditions of Use mentioned herein along with the Privacy Policy and all other policies listed on StayVista’s website. The terms and conditions contained on StayVista’s website herein, form a binding agreement between yourself and StayVista with respect to the use of this website and the services hereunder, by you. By accessing, viewing, browsing, caching, storing and / or otherwise using our website or any of our services, applications, contents, functions through whatever platform and/or by completing a Booking, you acknowledge and agree to have read, understood and agreed to all the terms and conditions set out on the website (including the Privacy Policy) and agree to be bound by them.

These pages, the content and infrastructure of these pages, and the online accommodations reservation service provided on these pages and through the website (“the Service/s") are owned, operated and provided by www.stayvista.com and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

Use of our Booking Channels for making a Booking in respect of a Property is available only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are ‘incompetent to contract' within the meaning of the Indian Contract Act, 1872 are not eligible to use our Booking Channels to make a Booking in respect of a Property.

StayVista grants you non-exclusive and non-transferable, limited permission to access and display the web pages within this website on your personal computer or other platform. Your failure to comply with the terms, conditions and notices on this website will result in the automatic termination of any rights granted to you, without prior notice. Except for the limited permission in the preceding paragraph, StayVista does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights or other proprietary or intellectual property rights. You may not copy any of the content from this website onto another website or in any other media. You hereby agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any transaction being conducted via this website. You hereby confirm that no copying, reproduction, alteration, modification, creation of derivative works, or publicly displaying of any content will be done by you except with our prior written consent.

The information you provide to us shall not contain any viruses, including but not limited to, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information.

StayVista serves as an online as well offline platform for booking Properties at affordable prices. StayVista also hosts content about the Properties. The inclusion of any amenities or services at the Properties at a particular time shall not imply or warrant that these amenities or services will be available at all times and StayVista reserves the right to discontinue them at any time.

StayVista has taken every precaution in the preparation of the content of Booking Channels, website and mobile application in particular to ensure that rates quoted are correct at the time of publishing and all details have been accurately displayed. You understand and agree that StayVista shall not be liable for any typographical, technical or any other kind of errors on the Booking Channels.

To provide complete comfort to the Guests, StayVista may at its sole discretion and subject to availability arrange additional services like chef, cleaners, vehicle hire etc. by outsourcing such services from third party vendors on prior request of Guests.

Guests shall understand and agree that such services may not be part of Booking Amount/ Advance/ Security Deposit paid by the Guests and such services may accrue additional charges. These additional services are provided by StayVista solely for the convenience of Guests without any commitment or obligation of any kind whatsoever on part of StayVista.

The tariff mentioned by StayVista Booking Channels are non-negotiable and are subject to change without prior notice. All rates mentioned by the StayVista Booking Channels are as per room and/or as per multiple rooms basis. The tariff for the Properties may or may not include applicable taxes (if any) depending on the type of Property. It is possible that the tariffs mentioned on any online booking channels may be inaccurate due to a technical glitch. In the event that such a technical glitch error occurs which is beyond the control of StayVista, StayVista reserves the right to correct the same and the incorrect and erroneous tariff will not be enforceable against StayVista.

In case of any Booking, it is understood and accepted by all the Guests that they shall never be in possession or have a charge or claim to be in possession of any of the Properties booked by him or her at any time whatsoever.

The Guests shall not be allowed to check in the Property before or at the time of Check- In unless they comply with all the requirements as prescribed. In case the Guests do not comply with the prescribed requirements, no refund against Booking Amount/ Deposit paid by Guests or compensation of any kind of whatsoever nature or amount shall be claimable by Guests or due or payable by StayVista to the Guests or anyone else.

(a) Guests must provide Booking Confirmation issued by StayVista along with the proof/details of payment of the entire Booking Amount.

(b) In compliance to the Government security regulations, every Guest, coming to stay at the Properties, would be mandatorily required to provide original government issued photo IDs for verification as well as a copy of the photo IDs, on or before check-in.

(c) Guests shall enter name, address and other details of all the guests, including children, in the Guest Register kept at respective Properties and/ or maintained digitally.

(d) Guests under the age of 18 need to be accompanied by at least one adult.

In case any guest has provided incorrect and false information at the time of Booking, StayVista shall be entitled to forthwith revoke Booking, and refuse entry to Property and if the Guests have already Checked-In, then they shall be evicted from the Property by any of the representatives of StayVista. In such cases the Deposits/ Booking Amount paid by the Guests shall not be refunded nor shall any compensation of any kind or nature be paid by StayVista to the Guest.

At the time of Check In or during the stay, the total number of Guests along with visitors of the Guests shall not exceed the number as stated at the time of making the Booking. StayVista may permit, at its sole discretion, additional persons to stay at the Property, at an additional cost. No additional persons will be allowed unless a written acceptance is issued by Stay Vista.

StayVista reserves the right to charge and add any additional (reservation or facilitation) fees without any prior notice to the Guests.

While using this website, you acknowledge that you fully assume the risks of the transaction and you further fully assume the risks of liability or harm of any kind in connection with subsequent activity of any kind relating to the accommodation that is the subject of the transaction(s).

The website may contain links to other third party websites and web pages. StayVista does not in any manner represent or endorse such websites / webpages and is not liable for the contents of such websites or for any claims arising out of your use of these websites as StayVista has no control over such websites in any manner whatsoever.

Once you share your contact details on the website, you agree to opt-in to receive promotional content from StayVista on WhatsApp, email, push notifications, RCS and SMS. StayVista may provide you with various discounts and offers from time to time. Any such discounts, offers or promotional schemes will be subjected to specific terms and conditions listed on the website, which may vary from time to time. StayVista reserves the right to alter, or withdraw any promotional scheme at any time without any prior notice.

Guests shall understand and agree that making payment of the Advance and/or Security Deposit (depending on case to case basis as decided by StayVista) or Booking Confirmation shall clearly construe and mean that Guests have read and unconditionally accepted all the details of the Booking and abide by them.

The issuance of the Booking Confirmation does not ensure that Booking is confirmed.

It is clarified that StayVista shall not be liable to serve a Booking unless the entire Booking Amount is paid by the Guest/Guests to StayVista through the registered mode of payment intimated by StayVista to the Guest/ Guests even though the Booking Confirmation may have been sent to the Guest. The Booking Confirmation shall stand canceled, withdrawn and null and void, if the entire Booking Amount is not received by StayVista by specified due dates.

In the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the Guest/Guests should confirm the Booking with us. StayVista shall not be liable to serve a Booking unless the entire Booking Amount is received by StayVista through the registered mode of payment, even though the Booking Confirmation may have been sent to the Guest by such third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals and/or StayVista. Further, in the event a Booking is made from any third party websites or third party applications or through any travel agents/third parties/ advertisements/ referrals, the terms and conditions of such third party shall also be applicable to the Guest/Guest and the Booking, in addition to the terms and conditions laid down by us in respect to the Booking. In the event any term/condition of such third party is inconsistent with the Terms and Conditions set out herein or intimated to the Guest/Guests by StayVista, the Terms and Conditions of StayVista shall prevail.

Upon receipt of the amounts towards Advance & Security Deposit, StayVista shall put the Booking in “Booking on Hold” status. The Booking will be served by StayVista only upon receipt of the entire Booking Amount through the registered mode of payment, intimated by StayVista to the Guest/ Guests. If the entire Booking Amount is not received by StayVista by the specified due date and through the registered mode of payment intimated by StayVista to the Guest/ Guests, Vista shall not be liable to serve the Booking.

Check-In and Check-out Time shall be as specified in relevant Booking Confirmation. StayVista recommends and encourages Guests not to arrive at Property before stated Check-In time as it would be difficult to accommodate the Guests arriving before Check-In time. If Guests reach and enter the Property before the Check-In time mentioned in the Booking Confirmation, the Guests may be charged an additional amount, as maybe decided by StayVista.

If an alternate Check-Out time is approved by StayVista, it shall be clearly intimated in writing by StayVista. Guests shall not occupy or stay at Property beyond Check-Out time stated in the Booking Confirmation. If the Guests occupy the Property after the stipulated Check-Out time, the Guests may be charged an additional amount, as maybe decided by StayVista.

For reserving the Booking, Guests will have to pay the Advance prior to receiving the Booking Confirmation, as a security, in order to protect StayVista against the loss of revenue in case a Guests cancels a Booking or does not pay the balance amount.

In the event the Advance is not received by StayVista, the Booking Confirmation shall not be sent by StayVista to the Guest.

The Guests shall be responsible to check and report any damage to the Property or the equipment, appliances, cutlery, crockery, utensils, furniture, fittings, furnishing, finishing, structure, etc. therein within 90 minutes of Check-In. If the Guests fails to/ does not report any damages during the aforesaid time period, such damage shall be deemed to have occurred during stay of the Guests and the Guests shall be responsible to reimburse to StayVista for any such damage without demure and delay.

Guests shall use the Property and the items/furniture therein with utmost care. At the time of Check-Out, the Guest shall leave the Property in good order and reasonably clean condition except normal usage.

The Guests agree and understand that in case any damage or breakage is caused to single item forming a set unless an identical replacement can be found the Guest shall be liable to pay for the replacement of the entire set. e.g. If a glass in a set of 6 glasses is broken / chipped, the Guest shall be responsible to pay for the replacement all 6 pieces of the set.

Without prior consent of StayVista Guests shall not move or relocate any equipment, appliances, furniture, fittings, furnishing, finishing and artifacts etc. from their original location except for chairs, other furniture like cane / plastic furniture etc.

The Guests understand and agree that StayVista cannot immediately inspect Property for damages at the Check-Out time of the Guests as there may be multiple rooms and facilities to be inspected. The inspection for damages shall be done by StayVista in the intervening time between one Guests Check-Out and the next Check-In. Thus, refunding of Security Deposit after adjusting the amount recoverable from the Guests, if any, cannot be done immediately upon Check-Out. StayVista shall make an effort to refund the Security Deposit or the balance Security Deposit, as the case may be, maximum within 30 days from date of Check-Out. After the inspection, the assessed cost of repairs / replacement shall be communicated to Guests for their information and the same shall be final and binding on Guests.

If the amount of repair/ replacement of item, equipment, appliances, furniture, fittings, furnishing, artifacts etc. exceeds the amount of Security Deposit, the excess amount shall be intimated to the Guests in writing and the Guests shall be liable to pay the same, without demure, within 7 days of such demand being made by StayVista. Any refund due against Security Deposit shall be made through a cheque or bank transfer in favour of Guests as per the account details provided by the Guests or in the mode which the Guests had made payment.

The various registered modes of payment permitted by StayVista are as follows:

Credit Card/Debit Card.

Payments may be made using credit cards, debit cards or any other card including but not limited to Visa, MasterCard, RuPay and American Express as mentioned in the Booking Channels from time to time.

Net banking

You may also avail your bank's internet banking services to make payments on this website. Any charge levied by banks or payment gateway is independent and have no connection with StayVista. StayVista shall have no liability in case of any charge levied by banks or payment gateways.

In case the payment of any amount due and payable by the Guest/Guests to StayVista is not made to StayVista, StayVista shall not be entitled to serve the Booking.

You agree, understand and confirm that the credit/ debit card details or other financial details provided by you will be correct and accurate and you shall not use the credit/ debit card or financial facility which is not lawfully owned/ obtained by you. StayVista will not be liable for any credit/ debit card fraud. The liability for use of a card fraudulently will be on you and the onus to prove otherwise will be exclusively on you.

Pets may or may not be allowed on the Properties at the discretion of StayVista. Such information will be set out in the Booking Confirmation issued to Guests. StayVista may, at its discretion, charge a non-refundable Pet Fee. If the Guests/their visitors, bring pets to Property without StayVista's prior written approval or if the Guests bring pets other than the one whose specific approval is granted, such pets shall not be allowed to enter the Property and if Guests have already Checked-In, they may be evicted by StayVista from the Property.

Pets, when allowed by StayVista, must be kept on the Property and should always be in company and control of Guests. Guests shall be solely and entirely responsible to ensure that pets do not soil, spoil or damage the Property and/or the items/furniture therein. The Guests shall be responsible for ensuring that their pets do not create any nuisance to the neighbors or any other people around the Property.

Breach of any of the terms and conditions stated herein shall result in automatic and immediate termination of the Booking and will also result in immediate eviction / removal of Guests from Property and immediate forfeiture of entire Booking Amount or any other amounts paid by Guests without recourse whatsoever to any refund of amounts paid or deposited by the Guest/Guests.

StayVista shall be entitled to cancel a Booking at anytime without giving any prior intimation to the Guest/Guests. To see our updated Cancellation Policy, please visit Cancellation Policy.

a. Guests shall understand and agree that Property booked by the Guests is a residential property with other persons living around. It is imperative that the conduct of the Guests shall in no way disturb the tranquility, peace and modesty of the neighbors.

b. The Property booked by the Guests shall be used only for the purpose of stay and not for any other purpose.

c. The Guests shall not cause any nuisance to the property of the neighbors.

d. In order to avoid disturbance to the neighbors the Guest shall ensure that no loud music is played around poolside, garden, compound, balconies or terraces etc. or any outdoor area that would cause disturbance to neighbors or cause any kind of nuisance.

e. The Guests shall not use Property for committing or conducting any unlawful act or immoral activity, StayVista and any of the representatives, employees, relatives or agents of the StayVista shall in no way be responsible or liable for such acts on behalf of the Guests.

g. The Guests shall not possess or consume any prohibited drugs or organize any rave parties in or around Property. Breach of this condition will result in immediate lodging of a Police Complaint by StayVista against the Guests.

Any information that is required to be collected by us shall be kept confidential in accordance with the provisions of our Privacy Policy. In addition to the same, the provisions of the following laws/ rules/ guidelines/ regulations shall be applicable to the use of our Online Booking Channels:

i. The provisions of Information Technology Act, 2000 relating to processing of personal data and as may be amended from time to time;

ii. The provisions of the Information Technology(Intermediary Guidelines) Rules, 2011 as may be amended from time to time;

iii. The provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 as may be amended from time to time.

Any information provided by you in case of any Booking made through our Offline Booking Channels shall also be kept confidential as per these Terms and Conditions.

Unless stated otherwise, the software required for our services or available on or used by our Online Booking Channels and all intellectual property of the contents and information of and material on our Booking Channels are wholly and exclusively owned by and all right, title and interest solely vest in StayVista. Intellectual Property shall include but not be limited to all developments, proprietary information, trademarks, trade names, logos, art work, slogans, service mark, domain name, brand name, know-how, processes, methods, trade secrets, designs and all other work in which copyright may subsist.

You are not entitled to copy, scrape, (hyper-/deep) link to, publish, promote, market, integrate, utilize, combine or otherwise use the content or our brand. To the extent that you would (wholly or partly) use or combine our content or would otherwise own any Intellectual Property Rights in the Online Booking Channels, you hereby irrevocably and unequivocally assign, transfer and set over all such Intellectual Property Rights to www.stayvista.com.

Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our Intellectual Property Rights.

The Guests understand and agree that StayVista is only an online and offline booking platform and StayVista shall have no liability in the following situations and/or in any other similar situations:

a) In case of any accidents, fire, hazard, injuries or death(s) caused due to any reasons including but not limited to fights/ quarrels between two or more Guests or between Guests and caretaker of the Property or any other emergency situations at the Property caused by or to the Guests, caretaker or any third party.

b) If any illegal or hazardous activities are either committed by the Guests or any other person accompanying the Guests at the Property, StayVista shall be not liable for any consequences arising from such activities.

c) In case of any criminal acts including but not limited to discrimination against or harassing anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engaging in any abusive or disruptive behavior, theft, murder, kidnapping, criminal negligence, indulging in narcotics, prostitution, rave party, obscene acts committed by or to the Guest, any person accompanying Guest, caretaker, or any third party.

d) StayVista shall not be liable for any kind of structural damages, cracks on the walls, leakages, seepage or any issues related to paint work, electronic devices in the Property, swimming pool, windows, doors, etc.

Any claims of damages by the Guests or their property should be immediately reported to the StayVista and should be claimed before the Check Out. StayVista shall not be responsible for any claim of damages or any liability, reported after the Check Out that may be caused to the Guests.

The liability of StayVista in case of any damage caused to the Guest or any person accompanying the Guest in relation to the services provided at the Property (if found to be justifiable to have occurred on behalf of StayVista) shall be limited to and not in any case exceed the Booking Amount paid the Guest. The final decision regarding claim of damage by the Guests shall be of StayVista.

The guest must understand and agree that StayVista with all the reasonable efforts provides and posts the realistic pictures of the Property. In case the description or depiction of the Property is materially inaccurate with respect to size of the Property as per the Guests, Stay Vista shall not be held responsible or liable.

During the Booking, if the amenities like decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air condition systems are not present as displayed in the pictures on our Booking Channels or are not functioning properly or if the Guests are not satisfied with cleanliness including but not limited to clean bedding, towels etc. or if the Guests come across issues related to insects, unpleasant odor, or any deficiency of services and amenities like electricity, gas, water, swimming pool, wifi, medical box, electronic appliances etc. at the Property, Guests shall bring the same to the notice of StayVista in writing or via telephone or whatsapp and provide us with information (including photographs or other evidence) about the same within 12hours from the Check In time. StayVista shall make its best efforts to resolve these issues but it shall not be held responsible or liable if the same are not resolved in due time. Guests understand that StayVista shall not in any way be liable to refund or compensate the Guests in case the issues are not resolved. The decision of StayVista in all such matters will be final.

You understand and agree that any such issue must not have been directly or indirectly caused due to your action, omission or negligence.

In case the Property is occupied by some other visitors at the Check –In time of a particular Guest, StayVista shall use their reasonable efforts to find and book you another Property which is reasonably comparable to the Property described in your original Booking in terms of size, rooms, features and quality.

You understand and agree that StayVista will not be liable for any loss or damage caused during the Booking and/or with respect to the use of this website and / or making any reservations if the same arises out of Force Majeure Event. Force Majeure Event shall mean shall mean any acts, events or accidents beyond control of StayVista, including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, earthquake, compliance with any law or governmental order, rule or regulation, accident, breakdown of plant or machinery, fire, flood, storm, epidemic, pandemic etc.

You understand and agree that StayVista reserves the right to terminate your registration and / or terminate your right to use this website for any reason whatsoever, including without limitation, any act or omission in contravention of the Privacy Policy or of these Terms and Conditions of Use. You further understand and agree that any such termination may be effected without prior notice to you and you acknowledge and agree that StayVista may delete or deactivate your account immediately on detecting any such reason, including without limitation, the contravention of the Privacy Policy or of these Terms and Conditions of Use.

Any disputes, claims or differences between with regards to the Booking or in respect of any matters arising out of the Booking, shall be referred to arbitration of a sole arbitrator, whose decision shall be final and binding. The sole arbitrator shall be mutually appointed by the Parties. The Arbitration shall be held at Mumbai and shall be governed by the provisions of the Indian Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration proceeding shall be conducted in English. Subject to the above arbitration provisions, the competent Courts in Mumbai shall have the jurisdiction in the matter.

Any Bookings made by the Guests are not assignable.

Any notices or other communications to be sent by StayVista to the Guests, shall be in writing and shall be sent by Stay Vista (i) via email (in each case to the address that the Guest provides) or (ii) by posting to the Site or via the Application. For notices/communications sent by e-mail, the date of receipt will be deemed the date on which such email is transmitted.

By making a Booking, you assure and represent that the same has been made for private/residential and personal use and not for commercial purposes or for any other purpose. You expressly indemnify StayVista and agree to keep StayVista fully and effectively indemnified, saved, defended and hold harmless, from any loss or damage suffered by you on account of breach of the aforesaid assurance, including without limitation, any loss of profits, indirect loss, consequential loss, loss of income, damage to property, loss of reputation, etc.

Guests agree to indemnify and keep fully and effectively indemnified, saved, defended and hold harmless, StayVista, its affiliates, contractors, employees, officers, directors and agents, from and against any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation to legal fees and expenses, arising out of or related to Guest use or misuse of the services or of our Booking Channels, any violation by you of the Terms and Conditions mentioned on this website, or any breach of the representations, warranties, and covenants made by Guests herein.

StayVista encourages you to provide feedback, comments and suggestions for improvements to the Site, Application and Services ("Feedback"). Submission of Feedback may be made by emailing us at response@stayvista.com.

The failure of StayVista to exercise or enforce any right or provision of the Terms and Conditions mentioned on this website will not constitute a waiver of such right or provision.

StayVista makes its best efforts to provide the best quality of services. However, if any person has any grievance with respect to any aspect / feature of the website, you may write to response@stayvista.com. All grievances shall be dealt with as soon as possible.

Any messages, notes, suggestions, ideas, notes, drawings, concepts or other material or information (collectively, the “Submissions”), which you may submit through or in connection with this website will become the exclusive property of StayVista. Accordingly, you agree that we have the right to publish any Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. In addition, you agree that you will not transmit any Submission which infringes upon the rights of any third party. In case of any damage or injury to anyone by your submissions, you admit your liability and release StayVista from any responsibility.

This website shall have the right to assign its obligations and duties as mentioned herein and in any agreement relating to any or all of its services to any person or entity.

In the event that any provision of these Terms and Conditions of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall continue to be in force.